The Silk Needle

Refund and Return Policy

**The Silk Needle Embroidery Refund and Return Policy**

**1. Return Policy**

At The Silk Needle Embroidery, we strive to ensure the highest quality of our products and customer satisfaction. If for any reason you are not completely satisfied with your purchase, you may return the item under the following conditions:

1. **Time Frame:** All returns must be made within 30 days of the purchase date. Returns received after this period will not be accepted.

2. **Condition of Goods:** Items must be returned in their original, undamaged condition. We cannot accept returns of items that have been used, altered, or damaged after receipt by the customer.

3. **Return Authorization:** Prior to returning any item, you must contact The Silk Needle Embroidery to obtain a return authorization. This authorization is required for all returns. You can reach us at [contact details] to initiate this process.

**2. Damaged Goods in Shipment**

In the event that your order arrives damaged due to shipment, please follow these steps:

1. **Contact The Silk Needle:** Notify us immediately upon receiving the damaged goods. Take plenty of photographs of the damaged item(s) and the packaging. This documentation is essential for processing your return.

2. **Contact Shipping Company:** Once you have contacted us and documented the damage, please reach out to the shipping company to obtain return information and initiate the claims process. All packages are insured at the sale value, and the shipping company will assist you with the necessary steps to return the damaged goods.

**3. Insurance**

All packages shipped from The Silk Needle Embroidery are insured at their sale value. This insurance covers any damage or loss that may occur during transit. In the event of such an incident, please follow the steps outlined above to ensure a smooth and efficient resolution.

For any questions or further assistance, please do not hesitate to contact us at [contact details]. We are here to help and ensure your satisfaction with our products.

*Note: This policy is subject to change at the discretion of The Silk Needle Embroidery. Please review our return and refund policy periodically for updates.*